Contact details

Glass Balustrades Ireland, Unit 11, Burrendale Business Park, Castlewellan Road, Newcastle Co Down, BT33 0JX

Company Number NI712729

VAT Number - To be added

How we will contact you

We may contact you by telephone, email or post.

Orders

How to order

Online:- Items are simply added to the cart as selected by the buyer and purchased via the online checkout system, details of this can be found in our Privacy Policy. The full list of items selected is shown in the cart, be sure to check you require everything.

Order number

Your quotation or order will be supplied with an order number. Please reference this number when reviewing a past quotation or making amendments to a current order. This is located on the top right side of the document.

Unable to process your order

For any reason we are unable to process your order, we will contact you immediately and give revised delivery dates, different products or cancel.

Contractual terms

The company will accept, as a fact, specifications as received. We base our product choices on the specifications received if this changes we must be aware as parts may change to meet these new requirements.

Order Variations

You must make us aware of any order variations as soon as possible to prevent expenses which will be passed on.

A variation order must be sent to us signed confirming any changes (emails are accepted as confirmation) and a receipt of an order acknowledgement will be returned which will need to be checked.

Should any item in question be altered which has had bespoke machining carried out to it such as cut to specific sizes these costs will be charged for.

Definitions

‘Company’ – Refers to Glass Balustrades Ireland

‘Buyer’ – Refers to the person, company or firm who places the order with the company.

‘Writing or written’ – this can be as either a written letter or email.

‘Product’ – Items sold by the Company

‘Price’ – The price given at the agreement of order as stated on a quotation

‘Contract’ – Any contract for the sale and purchase of Products

Statutory Rights:

These terms do not affect your statutory rights

Prices and Payment

Quotes

Quotes are priced with the agreed payment terms. This is payment on order with non-account holders or with an account by the agreed date set out in the agreed terms. Generally, accounts are set on 30-day EOM (End of Month) terms unless otherwise agreed. An account application form must be completed, and a response will be given with a credit limit.

Quotations are valid for 30 days from issue.

The company reserves the right to adjust the given price to reflect factors outside the company’s control such as, but not limited to; foreign exchange fluctuation, increase in 3rd party supplier costs, and increase in labour.

It is up to the buyer to ensure the quotation matches what they require, Glass Balustrades Ireland will not take responsibility for errors on order based on the quotation.

VAT

Prices given are including VAT unless told otherwise

VAT (Value Added Tax) is payable by the buyer where applicable at the rate which falls within the invoice date.

Invoicing

Each consignment of goods dispatched will be invoiced separately and the payment terms to match that of the invoice date.

Currency

Payment will be made in the quotation currency. This will generally be in £GBP unless otherwise agreed. When another currency is used this is a spot rate and can only be held for 10 working days due to market fluctuations.

Payment

We accept payment via a debit card or credit Card.

Payment for items purchased online is made via our online checkout system.

Remittance

Payments received without a remittance will be allocated to the oldest invoices on account first.

Cancellations

Orders may be cancelled, giving as much notice as possible to the company.

Costs may be incurred on orders that have been processed, or manufactured these will be passed on to the buyer, these include but are not limited to; restocking costs, and shipping/freight costs.

Special order items cannot be refunded this includes but is not limited to; bespoke cut profile sizes, bespoke coloured materials

Delivery

Delivery Times

Deliveries will be made between 4-12 working days from when you receive confirmation your order has been dispatched. The company will not accept claims or deductions in respect of late delivery of goods.

The company may, at its discretion, deliver an order in instalments in any sequence. When an order is dispatched in instalments each instalment will be treated as a separate contract.

Any date given by the company as a dispatch date is to be seen as an approximate and shall not form part of the contract. The company will endeavour to meet the given delivery timeframes.

Delivery Options

Delivery costs are based on product weight and delivery destination and these options are displayed at the checkout stage. Glass Balustrades Ireland ships across the Island of Ireland, and given the wide range of our product's shapes and sizes we utilise a range of delivery companies to service these needs. 

Failed Delivery

As soon as we are aware the delivery is not going to make it on the specified date we will notify the buyer.

If the buyer is unable to accept delivery, due to not being on-site on the agreed date the goods will be returned to the transport hub and delivery rescheduled for the next day. Any additional costs for storage and redelivery will be passed on to the buyer. Damaged or missing items:

Please check your delivery of goods as soon as they arrive. If any items are damaged or missing we must be notified within 24 hours of receipt of the goods.

The company guarantees to replace any units found to be defective on delivery.

We will ask for damaged goods to be packaged suitably for return, this allows us to inspect where the damage occurred and to prevent it from occurring with future orders.

Unloading

The Buyer will provide the equipment or labour for handling the goods at the delivery address.

It is the responsibility of the buyer to ensure suitable access is available for the haulier to make delivery.

Returns

Returns will only be accepted in their original packaging and within one month from the date of invoice. Goods returned must be in a good saleable condition or a refund will not be accepted or reduced value will be offered. A handling charge of up to 20% of the value of the goods may be charged for returned products.

Glass Balustrades Ireland does not cover the cost of returning goods or will charge for the collection if required.

Glass cannot be returned

We will not accept used products

Late Payment

If the buyer fails to make payment meeting the agreed terms, the company reserves the right, without prejudice, to suspend the buyer's account and any further deliveries until payment is made.

The company is entitled to charge interest on the outstanding balance of the overdue account from the time of default to the time of payment, calculated on a daily basis at a rate of 4% per month. This is initiated if balances are overdue by one calendar month.

Ownership

Ownership of the products remains the property of the company until full payment is received.

The company shall be entitled to use or sell any of the products and so terminate the contract of any products which have not been paid for. 

Goods

Product Suitability

Without prejudice to the foregoing, no statement or undertaking contained in any British standard, Euro norm, ISO recommendation or other standard or technical specification as to the suitability of the goods for any purpose shall give rise to any legal liability. The buyer shall satisfy itself that the goods are suitable for any product or application for which they are to be used before the goods are incorporated into such product or application.

The varying options such as glass thickness must be considered when buying goods to ensure they meet the local building regulations

Untreated material

Goods bought by the buyer in an unfinished (Raw), unprotected state are not warranted by Glass Balustrades Ireland, they must be finished to an equal level of protection as offered by Glass Balustrades Ireland.

Any defect to the goods is to be covered by the buyer. We strongly recommend a minimum anodise thickness of 20 microns or a powder coat thickness of 60 microns.

Use

Products must be used for their designed and tested purpose

Glass

NOTE - APPLIES TO ALUKIT GLASS SYSTEMS ONLY

It is up to the customer to ensure the glass specifics are achieved to local building standards.

It is for the customer to check the glass dimensions when agreeing to place the order with the Company. Any incorrect dimensions, within tolerance, are liable to the Buyer.

Kite Marks should always be visible on toughened glass

Unless otherwise stated, toughened laminate glass panels will always be clear and use PVB interlayer.

Glass supplied will be in accordance with the Glass and Glazing Federation (GGF) standards in force at the time of the Contract.

Nickel sulphide inclusions may cause spontaneous breakage, these are not covered for free replacement. We recommend Heat Soaking to significantly reduce the issue.

The Buyer agrees to inspect the Goods upon delivery or collection for both quantity and quality. The Seller shall have no liability for any loss or damage to Goods in transit when the Buyer has signed the delivery note or, other delivery documents as received in good condition.

You must contact Us immediately and give Us written notice within 3 days of unloading of any claim for short delivery or a defect in the product(s). The defect must not be clearly obvious in which state the goods are delivered. For example, a scratch on a glass panel when several panels are delivered on a pallet.

Guarantee

The company guarantees its products for up to 10 years. This varies on its use and location, please view the individual product guarantee document for further information.

Raw/Untreated materials are guaranteed for 12 months on structural integrity only.

Products not manufactured by the Company, such as bolts, handrails, etc. are warranted for 24 months from defects and workmanship.

Glass is guaranteed for 12 months only.

Products must be installed in the correct environment to their specification, for example; 304 stainless steel must only be used internally.

Powder-coated profiles supplied by Glass Balustrades Ireland are guaranteed for 5 years against peeling and blistering where the profiles have not been modified in any way, including cutting. To ensure longevity of cut profiles it is best practice to apply suitable paint/sealant to the raw edges.

Due to harsh chemicals in an internal swimming pool environment, products do not carry a warranty and we advise not to fit our products in these locations.

Any guarantee is invalidated if

The goods are not used for their designed purpose 

Installation specification could affect the product integrity

The defect in the Products arises from any specification/action undertaken by the Customer

The defect arises from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the Company’s instructions (including those set out in any product data sheet), misuse, alteration or repair of the Products without the Company’s approval.

Any defect must be reported to the Company in writing within 24 hours after receiving the goods. Any goods not reported in that period will be treated as accepted by the Customer. The Customer cannot withhold payment while the claim is being investigated.

Where a valid claim under the guarantee is notified to the Company, the Company may replace the Products (or the parts in question) free of charge or, at the Company’s sole discretion refund to the Customer the Price (or a proportion of the Price) in which case the Company shall have no further liability to the Customer.

Glass Balustrades Ireland will have no liability in the associated work or costs due to the buyer to replace any defective product.

Products

Any Products replaced under the guarantee are subject to the original guarantee period from invoice date and do not obtain a new guarantee period merely by having been supplied by the Company under its guarantee obligations.

Ownership of returned products becomes the property of the company once a replacement or refund is given to the Customer.

Liability

The Company shall not be liable to the Customer for loss of profits or contracts or any indirect or consequential loss arising from negligence, breach of contract or howsoever.

Force Majeure

The Company reserves the right to cancel the Contract, delay or reduce the volume of the Goods ordered by the Buyer (without liability to the Buyer) if it is prevented from or delayed in carrying on of its business due to circumstances beyond the reasonable control of the Company. This includes, without limitation; acts of God, governmental actions, war or national emergency, acts of terrorism, protests, civil commotion, fire, explosion, flood, epidemic, lock-outs, labour disputes, restraints or delays affecting carriers, inability or delay in obtaining supplies of adequate or suitable materials.

Should the contract be effected for a continuous period in excess of 180 days, the Buyer shall be entitled to give written notice to the Company to terminate the Contract.

Law

The Contract and any dispute or claim will be governed in accordance with the Northern Ireland, English & Welsh laws. The courts have exclusive jurisdiction to settle any dispute or claim.